shophaven Return & Refund Policy

Last Updated: July 16, 2026

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Overview

At shophaven, your complete satisfaction guides everything we do. We take pride in the freshness of our grocery selections and the lasting quality of our kitchenware, and we back every order with that commitment. Should a purchase ever fall short of your expectations, our return and refund process is designed to be straightforward, transparent, and fair from start to finish.

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Return Window

• Non-Perishable Grocery & Kitchenware: You may return these items within 30 days of the delivery date. To qualify, merchandise must be unused, unopened, and in its original resalable condition, with all original tags attached and the original packaging fully intact.
• Perishable Items: For reasons of food safety, quality control, and public health regulations, perishable goods — including fresh produce, dairy, frozen items, prepared foods, and other short-shelf-life products — cannot be physically returned. However, if a perishable item arrives damaged, spoiled, past its expiration date, or otherwise compromised during transit, you qualify for an immediate full refund or a free replacement (valid photo documentation required within 48 hours of delivery).

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Non-Returnable Items

The following merchandise cannot be returned under any circumstances:

• Final sale items (clearly labeled "Final Sale" at checkout);
• Goods that have been opened, used, or partially consumed (unless they arrived defective or spoiled);
• Digital download codes, e-gift cards, and physical gift cards;
• Items damaged as a result of improper customer storage, mishandling, or failure to follow the product's care instructions;
• Return requests submitted after the 30-day window without prior written authorization from shophaven.

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Return Shipping Costs & Deductions

Return Reason	Return Shipping Cost	Processing / Restocking Fee
Merchant Error (Damaged, Defective, Spoiled, Incorrect Item Sent)	100% Free (Prepaid shipping label provided by us)	None ($0)
Customer Preference (Changed mind, wrong size, no longer needed)	Customer Responsible (Or opt for a $7.95 prepaid label fee deducted from refund)	None ($0)

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How to Initiate a Return

1. Submit a Request: Send an email to our customer support team at support@shophaven.club including your Order Number, the specific item(s) you wish to return, and the reason for the return. For damaged or spoiled items, please attach clear photographs of the issue and its packaging.
2. Receive RMA & Instructions: Our team will review your request and, within 1 business day, issue a Return Merchandise Authorization (RMA) number together with detailed return shipping instructions.
3. Pack Securely: Carefully pack the item(s) in protective packaging. Clearly write your RMA number on the outside of the shipping box (never write directly on the original product packaging).
4. Ship Back: Drop off the package with a trackable shipping carrier at the return address specified in your RMA email.

Note: Packages sent without a valid, pre-approved RMA number may face significant processing delays or be refused upon arrival.

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Refund Processing & Timelines

• Inspection & Processing: After your return arrives at our facility, it will be inspected within 1–2 business days.
• Refund Credit: Once approved, your refund will be issued to your original payment method within 3–5 business days.
• Posting Time: Your financial institution or credit card issuer may require an additional 3–10 business days to post the refunded amount to your bank statement.
• Shipping Cost Refunds: Original shipping charges are not refundable unless the return results from a shophaven error (e.g., a damaged or incorrect item was sent).

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Damaged, Defective, or Incorrect Items

If your order arrives damaged, incomplete, incorrect, or with spoiled perishables, please notify us right away:

• Perishable Items: Contact us within 48 hours of delivery.
• Non-Perishable Items: Contact us within 7 days of delivery.

Please supply clear photographs of the affected items and the shipping package. We will promptly issue a full refund or send a free replacement at no additional cost to you.

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Contact Us & Merchant Details

If you have questions about a return, the status of a refund, or our return process, please contact our support team directly:

• Official Business Name: shophaven
• Customer Support Email: support@shophaven.club
• Customer Support Phone: 12027064145
• Physical Business & Return Address: 725 Fallsgrove Dr Apt 3010, Rockville, MD 20850, United States
• Support Operating Hours: Monday – Friday: 8:00 AM – 8:00 PM EST | Saturday: 9:00 AM – 5:00 PM EST