shophaven Terms of Service

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Welcome to shophaven. These Terms of Service ("Terms") set out the rules that apply when you visit, browse, or purchase from shophaven's website, mobile platform, products, and customer service channels. By visiting our platform or completing a purchase, you accept these Terms as binding on you.

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1. Acceptance of Terms

When you access or use any service offered by shophaven, you confirm that you have reviewed, comprehended, and consented to these Terms together with every law and regulation that applies to you. Should you disagree with any portion of these Terms, you may not access our website or use our services.

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2. Use of Website & Account Responsibilities

• Eligibility: To place orders on this website, you must be at least 18 years old or have reached the legal age of majority where you reside.
• Prohibited Conduct: You agree to use our platform only for lawful, personal, and non-commercial purposes. You must not:
  • Carry out fraudulent activity or submit orders that are false;
  • Deploy automated bots, scrapers, or similar tools to harvest product data or pricing without permission;
  • Try to breach site security, data infrastructure, or user accounts;
  • Resell shophaven products for commercial gain without express written authorization.
• Account Security: You bear responsibility for keeping your account credentials confidential and for every activity that takes place under your account.

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3. Product Information, Pricing & Availability

• Accuracy: We work diligently to present accurate product images, specifications, nutritional facts, allergen warnings, and pricing. Even so, typographical mistakes or inventory discrepancies can occasionally arise.
• Price & Order Corrections: Where a clear pricing or typographical mistake is identified, shophaven may correct the error and amend or cancel any affected orders before they are dispatched, returning the full amount charged.
• Perishable Goods: Fresh or perishable items may naturally differ slightly in weight, appearance, or ripeness. Allergen details are supplied for reference only; customers with severe allergies should review product packaging labels carefully.

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4. Orders, Payments & Cancellations

• Order Acceptance: Every order placed on our website depends on availability and order verification. We may limit order quantities or cancel orders that we suspect involve fraudulent activity or a breach of these Terms.
• Payment Processing: All payments are encrypted using SSL/TLS encryption and handled through PCI-DSS compliant payment gateways. The full payment amount must be received before an order is dispatched.
• Order Modifications & Cancellations: To cancel or change an order, you must contact support@shophaven.club within 1 hour of placing it. After an order has entered dispatch processing, it can no longer be canceled or modified.

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5. Shipping, Returns & Customer Rights

Your purchases are governed by our official operational policies, which form part of these Terms by reference:

• Shipping & Delivery: All shipping fees, delivery estimates, and processing times are detailed in our Shipping Policy.
• Returns & Refunds: Returns, return eligibility, damage claims, and refund processing timelines are governed by our Return & Refund Policy.

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6. Intellectual Property

Every piece of original content on shophaven's platform — including text, graphical designs, logos, software, product branding, and trade names — belongs exclusively to shophaven and is safeguarded by international copyright, trademark, and intellectual property laws. Reproduction or distribution without authorization is strictly prohibited.

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7. Limitation of Liability

To the fullest extent that applicable law allows, shophaven will not be responsible for indirect, incidental, special, or consequential damages arising from your use of our platform, products, or services. For any claim connected to a transaction, our maximum aggregate liability will not exceed the total amount you paid for the specific products or services at issue.

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8. Governing Law & Dispute Resolution

These Terms are governed by and interpreted under the laws of the State of Delaware, United States, without regard to conflict of law principles. Before pursuing any other remedy, you agree to submit any dispute or claim relating to these Terms or your purchase to shophaven's support team for informal resolution.

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9. Changes to These Terms

shophaven may update or revise these Terms at any time. When changes are material, we will announce them by publishing the revised terms on our website. If you continue using our website or services after an update takes effect, you accept the revised Terms.

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10. Contact Us & Merchant Details

If you have questions regarding these Terms of Service, please contact our support team:

• Official Business Name: shophaven
• Customer Support Email: support@shophaven.club
• Customer Support Phone: 12027064145
• Physical Business Address: 725 Fallsgrove Dr Apt 3010, Rockville, MD 20850, United States
• Support Operating Hours: Monday – Friday: 8:00 AM – 8:00 PM EST | Saturday: 9:00 AM – 5:00 PM EST